1. Be Honest and Transparent.
We will communicate promptly, openly, and honestly. We will only perform services that are needed and authorized by you. We will give fair and up-front pricing before starting any work. If there are any changes to promised completion time or cost due to variables outside of our control, we will communicate promptly. We will keep accurate and accessible service records. All repairs records are given to you, kept in our system, and reported to Car Fax.
2. Be Skilled and Professional.
We will give knowledgeable advice from our certified technicians that fits your needs. We will use industry standard tools and practices to service your vehicle. When necessary, we will research multiple industry repair databases to determine the best repair solution for your vehicle. We will honor our written guarantee.
3. Be Respectful and Attentive.
We will respect you as our customer, valuing your opinion and perspective. We will listen intently to understand the plans for your vehicle and exactly what concerns you want us to address. We will take the necessary time to explain all services that we are recommending on your vehicle.
4. Be Conscientious and Thorough.
We will perform a thorough digital inspection of your vehicle, notifying you of all service and recall recommendations. We have high standards for our workmanship and hold our technicians accountable to these standards. Your vehicle will be inspected for quality before it is returned to you. We will treat your vehicle like it is our own, and return it cleaner than when you entrusted it to us.
5. Be Accommodating and Stress-Free.
We offer rental cars so that you never have to be without transportation while your vehicle is in the shop. We keep an open schedule and perform quick turn-around times to get your vehicle serviced and back to you in a timely manner. We also offer valet service so that you don’t need to take time out of your busy day getting your vehicle in to our shop. We make your service experience as simple and convenient as possible!