Just received a basic oil change yesterday. Everything went smooth, same good price for the basics and have updates on what’s needs done with my truck (new tires). Small issue occur heading to a few steps and I told them that it felt off. They responded immediately, took me a loaner car until it was fixed. The following day they did the same and dropped it off to me while I was working. Customer service was above and beyond
Lamar, thank you for your gracious response! We do work really hard to give our customers tremendous value but, sometimes things happen. Being honest about mistakes and being open to customer feedback on how to get better is how we grow!
- Oxford Automotive - Delaware