Oxford Automotive

Mon - Fri: 8:00 AM - 5:00 PM
Mon - Fri: 8:00 AM - 5:00 PM
Satisfied Customers Are Happy Customers!
5

Had some extensive repairs needed, they worked with my warranty company to get half the total covered. Kept me well informed during the entire (lengthy) process. Would absolutely use again.

Brian, our advisors go out of their way to work with these aftermarket warranty insurance plans to get coverage for our customers. Thank you for sharing!

- Oxford Automotive - Powell
5

2

One thing I can vouch for that they are honest about their diagnosis. They would not say something is broken when it’s not. However you need to be careful about hidden fees. I had to have my car towed to their location and after doing so they disclosed a 145 diagnostic fee. They were honestly cooperative and prompt with the response, I heard back after 24 hours but wanted to charge me a separate diagnostic fee for everything separately. Ex the door wasn’t unlocking and the dashboard has some programming problems… so I would be charged a separate 145 for each issue aside to repair cost which they do not specify And after finding the one problem with my car I was overcharged. The only downside for dealing with them is how expensive they are and not being straightforward about what you’re expenses can be which is very frustrating… Service: General repairs & maintenance

Dina we greatly appreciate your feedback. Thank you for sharing that our staff at Oxford is honest. Providing honest solutions for our customers is not just our tag line, it is what we strive for in every communication. Part of providing honest solutions is having our technicians take the time to do proper testing so that the solutions that our advisors communicate to our customers are what is truly needed. When your 2009 Audi was towed into us, the cooling system was completely drained and there were multiple parts missing from the vehicle from someone else working on it. The testing fee that we charged was for the time it took for us to verify what parts were missing and what we needed to put back together to then top off the cooling system and then verify if there were any additional issues with the car. At this point, We had communicated with you multiple times and spent over an hour on the phone with you explaining that it needed a lower radiator hose and other misc coolant pieces that were removed from someone else. Ben, the manager, had called you to get your feedback about this 2 star review you wrote before any repairs were ever performed on your vehicle. Dina, I hope that you find a shop that you trust to work for you.

- Oxford Automotive - Powell
5

Great experience. Highly recommend. Wonderful customer service and expertise. Services: Brake service & repair, General repairs & maintenance, Tire rotations

Thank you Jason!

- Oxford Automotive - Powell
5

Personal attention was given me to know the overall condition of my vehicle. This allowed me to make an informed decision about the work needing to be done and better understand the cost/benefit of doing the repairs. I'm extremely happy with the effort they presented to give me a "best solution" to my problem. A rental car option also is a feature Oxford Automotive made available which was very advantageous to my needs. A++ is my grade on workmanship, customer service and price for work. Highly recommend this company for all your automotive needs! Services: Brakes, Electrical repair

Ron, thanks for this kind review! We believe in complete transparency throughout the process. Please come again!

- Oxford Automotive - Powell
5

5

Affordable and has integrity

Thanks Rob!

- Oxford Automotive - Delaware
4

5

Had abs warning lights on and they fixed what needed fixed. Very nice people and efficient and quick. Will definitely use them again Thank you Services: Brake service & repair, Auto engine diagnostic

Our guys are very efficient. It is one of the core values that we talk about often at Oxford. Judy, thank you for your business and for sharing this review!

- Oxford Automotive - Delaware
5

Very nice folks, nice location, though a little out of the way for many. If location works for you, use them! Service: Oil change

Thank you Michael!

- Oxford Automotive - Delaware
Oxford Automotive - Delaware is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Oxford Automotive - Delaware (740) 747-2841, Oxford Automotive - Powell (614) 718-9471 if you have any issues in accessing any area of our website.
Oxford Automotive