I tried Oxford Automotive the other day because I had a coupon that I had received in the mail for a $46.99 synthetic oil change / tire rotation. Great deal! I made an appointment online, and that process was painless. The appointment I wanted was only a few days out, but was available. Arriving at Oxford, the place looked nice, and was well kept. The staff were very friendly. The wait wasn't too long, maybe 30 mins in total. The waiting room was comfortable, and clean. I believe coffee was available. The only thing I could mention in a critical light would be not alerting me to an obvious issue with my vehicle. My drivers side rear tire was at 14psi coming in. It should be at ~36-39. This had been an ongoing issue for about 3 days. In their defense, I should have mentioned this on the way in. I spaced, because I was dealing with an issue at work. Had someone mentioned it to me, I would have elected to pay Oxford to fix it without hesitation. Instead, they rotated the tire to drivers side front, and fully inflated it. I remembered on the way home, and had to make another stop at RNR tire to have it fixed. This is a super minor issue. They did a great job overall, and I will be back! Edit 10/15/22: Asked Oxford for an estimate for what should be a quick maintenance service (diff fluid change). Oxford quoted me more than double any other local shop, and also somehow managed to come in significantly higher than even the dealership. I'll pass this time.
Thanks Matt for sharing your feedback. Our staff always looks at these reviews and this will help them to be more thorough in the future. Thanks again for your kind and constructive words!
- Oxford Automotive - Delaware