THESE GUYS ARE AMAZING!!!!!!! I am the Operations Manager for Cullins One Hour Heating and Air Conditioning, we had our first experience with Oxford Automotive a couple of weeks ago. I called and spoke with James (Owner) and he was at a conference out of town but didn't say anything about that until I had explained my frustration with the other company I had been working with. After allowing me to "vent" to him he then advised me to contact his General Manager Ben at their Delaware location. I then called Ben about 30 minutes later to schedule a time to bring my vehicle out to their shop. By the time I called, James had already reached out to Ben to let him know what I had going on and to expect my call. Speaking with Ben was the most promising conversations I have ever had with a mechanic. He described the detail they go into with their diagnostics rather than just being "parts changers" as many mechanics are today. I was immediately sold, as this is the same mentality our company has for HVAC repairs, and told him that I wanted to bring the vehicle out to him that day. Then to much of my surprise Ben informed me that he could have someone come out with a loaner vehicle and pick up our vehicle while leaving the loaner with us until we got ours back. I informed him that I appreciated that very much, but I had some time and didn't mind bringing the vehicle out myself. At that point Ben said that if I had the time he would like to introduce me to his techs and show me his shop. I again was in shock at the kind of service I had received within 30 minutes of communication with this companies’ employees so far having not even been there before. I drove out to the Delaware location and was amazed when I walked into the lobby area and saw how impeccably clean it was (you never see that in a mechanics shop). I was greeted as soon as I walked in the door and offered coffee or something to drink. Ben came out right away and greeted me with a handshake and began telling me and showing me about the roots of the company and what they wanted to be in the automotive service industry. He also took me out into the shop and introduced me to his techs as well as gave me a tour of the shop. Ben was an absolute phenomenal ambassador for the company and you could truly tell that he believes in what James has built and is continuing to build with his company. The other thing you could tell as Ben was introducing me to his techs and other employees is that he considers them family and truly cares about his team. All this that I had experienced before them even touching my vehicle is exactly what has been the foundation of my father's business for the past 30 years. I left our vehicle with them and Ben informed me that it would be looked at first thing in the morning and he would reach out to let me know what was going on with it. I then left (in the loaner car they gave me) and headed home for the day. The following morning around 10am I received an email with the full diagnostics report with pictures showing exactly what was going on with our vehicle. I then received a second email detailing all the repairs that needed to be done as well as any preventative maintenance per manufacturer's recommendation that was getting close to needing completed. Everything, preventative work included was still less than what the other company was charging just for the repair. I also found out that the previous shop only had our brand-new tires inflated to 1/2 of the air pressures they needed to be at, already starting to cause uneven wear on my brand-new tires they had just replaced about a month ago. Oxford had everything completed in a very timely fashion, to do the job correctly, and has certainly earned our Fleet business from here on out! Thank you, Oxford, for the excellent customer service you provide and outstanding detailed work that you and your team does. It's nice to know that another company out there has the same ideas of quality over quantity that my father has exemplified for the past 30 years he's been in business.
Wow! I don’t know what to say other than thank you for the kind words and the confidence that you have in our team. We do work really hard to make the best experience possible for our customers. Thank you for sharing your story here Kyle. We are glad to help.
- Oxford Automotive - Delaware