(Updated) I was quoted $1300 over the phone so I had my truck towed to their shop. Once they had my vehicle they told me worst case it would be $2,000 so I gave them the ok to fix it. The next day that number became $3,100. Then after raising their price $1100 they called me back and raised it $1100 more and my quote became $4,200. I argued this amount and told them it was ridiculous so they offered for $1,300 to just throw it back together and they wouldn't guarantee any of the work or how long the truck would run. I argued this new quote and told them it was crap so they offered to put it back together for $600. I said just do it and I'll pick it up tomorrow, then an hour later they called back and went right back up to $1,300. UPDATE: My experience started off rough but in the end they made the required repair at the original quoted price and my truck is running strong. Ben was friendly, professional, and apologized for the confusion and frustration we experienced in the beginning. He explained the repair in detail and even included pictures of the problem they found before the repair. I really appreciated the rental car. Not being stranded while the repairs were being made was definitely a plus!
Thank you Jay for the review. Car repairs are not most people's idea of a fun way to spend their money. Thank you for working out the communication issues with us and taking the time to leave an honest and fair review.
- Oxford Automotive - Delaware